Zendesk Support

Zendesk Support is a powerful productivity tool designed for agents, team leads, and managers who are always on-the-go. With real-time visibility of your account, this app allows you to stay ahead of your day by bringing together the right people, conversations, and information. Some key features include a snapshot of ticket views, the ability to search for customer context, continuing conversations or creating new tickets, receiving real-time notifications for critical updates, running your business from the field, and tracking your team's performance. Whether you're at the office or out in the field, Zendesk Support ensures that you have all the tools you need to deliver exceptional customer service anytime, anywhere.

Features of Zendesk Support:

Real-time visibility

Stay up-to-date with your account in real-time, no matter where you are. Get a snapshot of ticket views and customer profiles on the go.

Seamless communication

Continue conversations, create new tickets, and update important fields right from your mobile device. Keep the right people in the loop with @mentions and real-time notifications.

Field-friendly features

If you work in the field, Support for Android has you covered. Easily take photos, upload attachments, and access important customer details while on the move.

Team management

As a manager, track your team's performance and workload from the palm of your hand. Stay connected and keep your business running smoothly.

Playing Tips

Customize your notifications

Stay on top of critical updates by configuring your notifications to receive alerts when and how you want them. Manage your notification preferences in the app settings.

Utilize customer profiles

Gain better insights by viewing customer profiles for important details such as tags, notes, and requests. Use this information to provide personalized and efficient support.

Collaborate effectively

Keep the conversation flowing by adding the right people to the discussion with @mentions. Create new tickets, update assignees, and CCs, and stay connected with your team no matter where you are.

Conclusion

Zendesk Support is a powerful tool that keeps you connected to your Zendesk account at all times. With real-time visibility, seamless communication, field-friendly features, and team management capabilities, this app is perfect for agents, team leads, and managers on-the-go. Stay organized, stay connected, and stay ahead of the game with Support for Android. Download the app today and experience the convenience of managing your account from the palm of your hand.